💖 Shop Policies
Custom Creations by Sheila
Thank you so much for supporting my small business! Every tumbler is handmade with care, creativity, and sparkle — no factory production, just passion and precision. Because of the custom, handcrafted nature of my work, please review the shop policies below before placing your order.
💎 Handmade & Custom Orders
Each tumbler is individually handcrafted, which means:
✨ No two are ever exactly alike.
✨ Small imperfections — like a stray glitter, tiny bubble, or slight variation — are completely normal.
✨ These unique details are part of the handmade charm that makes every piece special.
All custom and personalized orders (including color choices, names, and themed designs) are final sale once production has started.
Custom items are made especially for you and cannot be returned or resold.
🎨 Color Disclaimer
Please note that colors may look slightly different in person than they do on your screen.
Differences can occur due to:
📱 Phone or monitor brightness and color settings
💡 Lighting conditions (natural vs. indoor light)
✨ The way rhinestones reflect and refract light
Every tumbler is photographed in natural light, but slight variations are normal and part of what makes each one-of-a-kind.
📦 Damaged or Defective Items
Every tumbler is inspected, photographed, and securely packaged before shipping.
If your item arrives damaged:
📸 Please contact me within 24–48 hours of delivery
📷 Include clear photos of the damage and packaging (with the label visible)
I’ll gladly help file a shipping claim and, if applicable, arrange a repair or replacement. Unfortunately, I can’t accept claims after 48 hours or for damage caused by mishandling (dropping, soaking, dishwasher use, or heat exposure).
🚫 Returns, Exchanges & Cancellations
Because of the handmade and hygienic nature of my items:
❌ All sales are final
❌ Returns and exchanges are not accepted
🕓 Cancellations may be accepted within 12 hours of purchase (if production hasn’t started)
💬 Customer Satisfaction
Your happiness matters most to me 💕
If you ever have a question, concern, or issue with your order, please reach out before leaving a review — I’ll always do my best to make it right.
Thank you for supporting Custom Creations by Sheila — every order helps me keep creating, sparkling, and doing what I love. ✨